Delivery & Returns

orders

We always try to keep cushions in stock but, if we’ve had a rush and run out for whatever reason, we’ll endeavour to get you your dream cushion  as soon as possible. As you know, we don’t mass produced things. We like to create little treasures to keep for life and this takes a little bit longer than something ‘off the shelf’.

Our cushions are mini works of art, as far as we’re concerned, so we do all we can to ensure they’re wrapped and protected for the journey to your front door.

uk delivery

We generally dispatch within 48 hours. If you need anything urgently, let us know, we’ll more than likely help you out. We know what it’s like to remember mum’s birthday at the last minute and need to get something to her sharpish! We’ll do what we can.

Shipping is next day, at a flat rate of £5.95 for the British Isles. If the above happens and you need it couriered for same day delivery, then you’ll have to take on that cost. We’ll do all we can to arrange everything with our shipping masters to make sure it happens for you as long as you agree to any additional delivery costs.

Delivery times are usually within the working hours of 9-5 during the week. Saturdays are quoted for separately. If you want something left in a porch or with Mr Jack next door at number 21, then let us know and we’ll make sure our delivery chap knows.

international delivery

If you live overseas, lucky devil! However, our website doesn’t currently support overseas transactions SO please drop us a line and we’ll see what we can work out. A bank to bank transfer usually does the trick. No goods will be dispatched until funds have been received.

returns

We are very proud of our handmade goods and we take great care in packaging them so they arrive in pristine condition to your door. However, if on the tiniest off chance you don’t like what you receive, please return it to us in its original packaging, unused, within 14 days for a refund. YOU MUST NOTIFY US IN ADVANCE & PAY THE COST OF RETURN DELIVERY. Send any returns to: Efie Ltd, 21 Trinity Green, London, E1 4TS

Don’t forget to retain your proof of postage as we can’t be held responsible for any returns that go missing in the post.

contact

For any enquiries, issues or concerns, rattle a few sentences off to: hello@efie.co.uk

Or, go old school and get on the blower! +44 (0) 7940 431 398